POLICIES
CANCELLATIONS
With consideration of all our guests and our service providers, we have implemented a 24-hour cancellation policy. Any reservation cancelled or rescheduled within the 24-hour window will result in the loss of your 50% deposit made at booking. Please call the salon or go online to cancel.
SERVICE ADJUSTMENTS
Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.
RETURNS & EXCHANGES
We offer full exchanges on all products with the exception of Kerastase. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. We can not offer a return or exchange on Kerastase products, hair tools, or custom-ordered hair extensions.
CHILDREN & PETS
For everyone's safety please do not bring pets with you to your appointment. We are kid-friendly.
PAYMENT
In addition to cash & credit card, we are now accepting Vagaro Pay Later. You will be able to make your payment over time in 4 payments. You must set up an account and be approved online through Vagaro.